Shared Services was established in 2007 to provide the ACT Government with a more efficient way of delivering core corporate and IT services across the Government’s Directorates and Agencies. The range of services provided by Shared Services fall under six main corporate functions:
- ICT (Information Communication Technology) – includes infrastructure, application support, technical teams ‘embedded’ within Directorates, project management and support;
- Human Resources – includes payroll, recruitment, reporting, HR systems and support;
- Finance – includes accounts payable, accounts receivable, financial reporting, and taxation;
- Salary Packaging;
- Record and Mail Services; and
- Publishing Services.
ACT Government Employees who access the services of Shared Services are supported by a Shared Services’ Service Centre which includes a Service Desk and other ‘frontline’ service support functions.
Shared Services works in close partnership with ACT Government Directorates to ensure that the services and outcomes delivered assist Directorates in delivering on their strategic priorities and community service delivery.
Contact details can be found on the Contact Shared Services webpage.
Information for ACT Government employees
Information relating to the services above, including all forms and factsheets, is available via the Shared Services Customer Portal (accessible within the ACT Government environment only).