Action Plan

The logo for Digital Canberra - Canberra’s digital aspirations and the principles and actions to work towards this future

Digital Canberra is a priority for the Government.  It is a statement of Canberra’s digital aspirations and the principles and actions to work towards this future.

The Action Plan sets out initiatives for Canberra to accelerate the development of a high growth digital economy. This will assist Government to better engage with citizens, be more open and transparent and deliver services more efficiently to meet the needs of the community.

Partnerships will be the key to success and to accelerating the use of the digital economy.

Canberra’s digital approach will be unique to Canberra and based on our comparative advantage as a knowledge-based economy.  This will assist Government to better engage with citizens, be more open and transparent and deliver services more efficiently to meet the needs of the community.

The Action Plan will be implemented using a staged approach over four years between 2014-2018.

Digital Canberra Action Plan 2014-18: a leading digital city (print version) [PDF PDF 3.7MB]
Digital Canberra Action Plan 2014-18: a leading digital city [DOC Word document 96.5KB]
Digital Canberra Action Plan 2014-18: a leading digital city [PDF PDF 869.6KB]

Digital Canberra’s Vision

Canberra will be a leading digital city – modern, creative, dynamic and innovative.

Evidence base

Development of the Action Plan has involved research of current and future trends in the drivers of digital change in Australia and overseas. Extensive consultation with internal and external stakeholders was undertaken, including:

  • 200 ideas, votes and comments crowd sourced through digital consultation on the Time-to-Talk website; and
  • 489 survey respondents who participated in the Digital Canberra survey.

Goal

The overall goal of the Action Plan will be to identify opportunities to:

  • improve resident and visitor experience;
  • provide mobile access and services; and
  • enhance our innovative culture.

The ultimate goal of the Digital Canberra Action Plan is to make Canberra a leading digital city achieved by promoting digital champions, reviewing successful case studies and by continuing the in-person and online conversation and capacity building with business and the community.

Guiding Principles

These are the principles that will guide our approach to Digital Canberra:

  1. PARTNERSHIP – collaborate with small business and community to provide a test site for pilot digital programs.
  2. PROMOTION – advocacy and communication of the benefits of a digital economy to small business and non-profit organisations.
  3. NETWORKED – build ICT capacity to accelerate economic transformation, boost exports and optimise the use of digital economy tools. Facilitate collaboration and connect people and organisations outside sector silos.
  4. LEADERSHIP – be an exemplar in the use of technology to facilitate open government, encourage demand driven engagement and embrace new engagement models - such as the use of video and crowd sourcing.
  5. OPEN DATA – to better connect and inform citizens, businesses and organisations, create transparency to harness the economic potential of big data, including increased efficiency and convenience, new offerings and better products for consumers.
  6. SOCIAL INCLUSION – work to address the digital divide by providing regular and effective access to digital technology, training and learning spaces. Provide and facilitate a range of personalised mobile and digital channels for service delivery including health and disability care.
  7. INNOVATION – promote the establishment of new entrepreneurial digital start-ups and improve how ACT Government does business.
  8. PEFORMANCE – measure and track the growth in the ACT’s digital economy and change in digital usage over the four years of the Action Plan, to help drive innovation and growth.

Priorities

The Action Plan focuses our efforts on accelerating the digital revolution around five key areas:

  1. Smart City – enhancing our sense of place and access via free public Wi-Fi, digital arts, a vibrant CBD and digital spaces.
  2. Digital Economy – accelerating use of the digital economy to strengthen the workforce, boost productivity, build ICT capacity and facilitate collaboration.
  3. Connected Community – new ways of engaging with democracy and participating in civil society through social media, more flexible working arrangements and social inclusion.
  4. Open Government – unleashing the economic power of big data, transforming health and education services, delivering information how people want it.
  5. Digital Services – faster more efficient digital services, delivered to citizens as they live, work, learn and play, improving agency efficiency and creating a digital government.

The next step is to share the information, facilitate and encourage new partnerships and collaboration across sectors, and build on these ideas.

Key Actions

The five priority projects to be implemented in partnership with industry and the community over the next 12 months are:

  • free public Wi-Fi;
  • Garema Place digital space;
  • innovation pitch panel (digital ideas forum);
  • digital business capacity building workshops; and
  • Science, Technology, Engineering and Mathematics (STEM) Internships.