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Service Planning

Robust planning is central to good governance. The ACT Government Strategic Service Planning Framework will ensure that ACT Government Directorates continue to design and plan effective and sustainable services into the future.

Achieving Results for the Community: An ACT Government Strategic Service Planning Framework and Strategic Service Planning: ACT Government Directorate Guidelines outline and guide strengthened strategic service planning processes to better integrate planning and decision making across Government, including resource allocation.

Achieving Results for the Community: An ACT Government Strategic Service Planning Framework [PDF document PDF 961.3KB]
Achieving Results for the Community: An ACT Government Strategic Service Planning Framework [Word document DOC 714.5KB]

Strategic Service Planning: ACT Government Directorate Guidelines [PDF document PDF 762.6KB]
Strategic Service Planning: ACT Government Directorate Guidelines [Word document DOC 289.8KB]

Centre for International Economic Report

Strategic service planning for the ACT Government: Components, principles and processes [PDF document PDF 244.7KB]
Strategic service planning for the ACT Government: Components, principles and processes [Word document DOC 229KB]

Implementing Service Planning

A Triple Bottom Line Assessment was conducted to determine the impacts of proposed reform and improvement of government services, through Transformational Service Advice on three dimensions: economic, social and environmental.  The Summary demonstrates that Strategic Service Planning should have positive impact on all three dimensions, with projected differential budget impacts reflecting both investment in service improvement and service efficiencies.   

Triple Bottom Line Assessment - Delivering Transformational Service Advice [PDF PDF 408.1KB]
Triple Bottom Line Assessment - Delivering Transformational Service Advice [Word document DOC 77KB]

‘ACT Government on a page’ - Service Identification and Cost 2011-12 was a key output of the first stage of implementation.  It presents information on Government services and their costs based on 2011-12 Audited Financials.  This is the same information as presented in 2011-12 Directorate Annual Reports and therefore reflects the then Administrative Arrangements. As a result Treasury and Chief Minister and Cabinet appear as their own Directorate and Commerce and Works Directorate is not represented as it was not yet established (it’s functions are reflected across other Directorate functions).

‘ACT Government on a page’ - Service Identification and Cost 2011-12 [PDF PDF 1.7MB]
‘ACT Government on a page’ - Service Identification and Cost 2011-12 [PPT 729.2KB]

Developing Transformational Service Advice: Guide for Directorates was developed by CMTD to guide the most recent stage of implementation.  Directorates are currently preparing Transformational Service Advice according to these guidelines.

Developing Transformational Service Advice: Guide for Directorates [PDF PDF 577.1KB]
Developing Transformational Service Advice: Guide for Directorates [Word document DOC 101KB]

The Communication Strategy provides an overview of the key messages of the Strategic Service Planning Framework, particularly as it relates to the development of the Transformational Service Advice.  It outlines roles and responsibilities, key communication points and timeframes.

Communication Strategy - Transformational Service Advice [PDF PDF 762.2KB]
Communication Strategy - Transformational Service Advice [Word document DOC 137.5KB]

 

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