Released 28/06/2018
Following a successful trial of a call back feature this year, this new service offering is now being expanded by Access Canberra to other key service lines, Minister for Regulatory Services Gordon Ramsay said today.
“In March this year Access Canberra trialed a call back service for Canberrans seeking to make a booking for a vehicle inspection,” Minister Ramsay said.
“This same day call back option proved popular with many Canberrans choosing to take a call later in the day rather than to wait during peak times to talk to one of the team.
“Noting the positive response, this service is now being expanded and is being offered to customers calling about births, deaths and marriages and community and industry trader licensing.
“It’s just another one of the ways Access Canberra is making it easier and simpler to do business with government.”
In addition to this new service, Minister Ramsay said the ACT Government was also committed to continuing to reduce wait times and improve services across the board at Access Canberra.
“Access Canberra is a key touchstone for the Canberra community and in 2017 the telephone Contact Centre took and answered about 600,000 calls from our community,” he said.
“We were pleased as part of the 2018-19 Budget to also fund an additional five staff to support the Contact Centre as well as the call back service which will continue to support our community.”
Minister Ramsay said the five additional officers will make a big difference, with a trained customer service officer answering and addressing up to 350 enquiries each week.
“Canberrans should also remember that they can quickly and easily transact with Access Canberra online – at any time of their choosing and in most cases save themselves a call or a visit,” he said.
“Often the answer to a question can be simply found by searching on the website and in addition more than 300 transactions can be done digitally. I’d continue to encourage the community to make the website their first stop when seeking information or government services.
“Access Canberra was created just over three years ago to provide the community with a connected and seamless approach to doing business with the ACT Government and we continue to build on this and improve our services.”
- Statement ends -
Gordon Ramsay, MLA | Media Releases