Output 6.1 Shared Services Human Resources
Overview
The directorate provided a range of human resources services to the ACTPS, including payroll, Executive engagement and contracts, recruitment, Employee Self Service, Human Resources reporting, information and records.
Highlights
Against this output in 2015-16 the directorate:
- through the HR Service Desk managed a total of 66,244 phone calls and 171,769 emails;
- increased the number of ACT Government employees with access to the HR Payroll System Employee Self Service by 10 per cent to 87 per cent; and
- successfully transitioned to the National Disability Insurance Scheme through the governance arrangements, investment of resources to the project and dedication of staff that ensured a successful outcome.
The directorate met one of its three 2015-16 accountability targets against this output. (c) performance standards in recruitment services for permanent and temporary vacancies services specifications achieved, was exceeded by 2 per cent. While the target of 90 per cent for (a) service requests made via the service desk are resolved within service standard timeframes, was not achieved with a result of 82 per cent due to significant increases in call and email volumes received by the Human Resources Service desk.
Future Direction
In 2016-17, the directorate will:
- conduct an analysis of payroll processes to minimise risk and enhance end-to-end payroll processing and system automation;
- automate the calculation of long service leave for employees with ACT Government, and provide enhanced functionality and higher customer satisfaction with real time balances through an automated solution;
- conduct a Human Resources Information Management System (HRIMS) Feasibility Project to identify whole of government needs and requirements in respect of human capital management which will articulate options for a HRIMS strategy for ACT Government; and
- digitise HR Forms and simplify the ability for ACTPS employees and managers to access the range HR Services available via Shared Services.
For further information contact:
Graham Tanton
Executive Director
Shared Services
+61 2 6207 5757
Graham.Tanton@act.gov.au
