Capital Metro Agency

Maintaining and strengthening relationships with a wide range of stakeholders was essential to the Capital Metro Agency’s (CMA) role in delivering light rail for Canberra. This will continue now that the Agency has merged into the new Transport Canberra and City Services (TCCS).

The CMA Stakeholder Engagement Strategy articulates the breadth of interested and engaged stakeholders in the design, construction and operation of Capital Metro. Our stakeholder community includes:

  • ministerial offices
  • ACT Public Service decision-making bodies
  • ACT residents, community groups, advocacy bodies, businesses and institutions
  • ACT and Commonwealth Government agencies and directorates.
  • Our primary client is the ACT community.

The CMA engages with the community in relation to the development of light rail. The CMA actively seeks out, considers and acts on the views of the community to deliver appropriate, high-quality and usable urban design outcomes. The CMA is committed to working together and developing strong relationships. It is this commitment that helps us understand community requirements. The tools used to engage the community were the same for each event. They included:

  • conversations with the community
  • flyers or factsheets
  • promotional items such as stickers, drink bottles and calico bags
  • large scale model tram (at some events).
Project Summary
Malkara Model Railway Expo
(1-2 August 2015)
Attendance at this event to raise awareness of the government’s broader vision for Canberra; the light rail project’s vision, benefits and opportunities reached audiences that may not normally engage with government agencies.
Capital Metro Agency staff interacted with approximately 200 people over the weekend.
Bungendore Model Railway Expo
(16-17 October 2015)
Attended this event to raise awareness of the government’s broader vision for Canberra; the light rail project’s vision, benefits and opportunities in an effort to reach audiences that may not normally engage with government agencies.
Capital Metro Agency staff interacted with approximately 220 people over the weekend.
Multi-cultural festival
(12-14 February 2016)
Attended this event to raise awareness of the government’s broader vision for Canberra; the light rail project’s vision, benefits and opportunities in an effort to reach audiences that may not normally engage with government agencies.
Capital Metro Agency staff attended the event on the Saturday only and interacted with approximately 100 people.
Canberra Show
(26-28 February 2016)
Attended this event to raise awareness of the government’s broader vision for Canberra; the light rail project’s vision, benefits and opportunities in an effort to reach audiences that may not normally engage with government agencies.
Capital Metro Agency staff interacted with approximately 900 people over the three days of the event.
Celebrate Gungahlin Festival
(2 April 2016)
Attended this event to raise awareness of the government’s broader vision for Canberra; the light rail project’s vision, benefits and opportunities in an effort to reach audiences that may not normally engage with government agencies.
Capital Metro Agency staff interacted with approximately 200 people.
Environmental Impact Statement Consultation An opportunity for those directly impacted by the first stage of light rail to comment on the Environmental Impact Statement as a part of a large infrastructure project.
This consultation commenced at the end of the 14-15 financial year and concluded in the 15-16 financial year. The events held within the reporting period were:
  • Dickson Library (4 July 2015)
  • Dickson Library (7 July 2015).
Place Manager Program This was designed to enable the community to meet and regularly interact with members of the light rail project team.
Place managers were a key liaison point between the community and Capital Metro Agency. They were able to assist the community by answering questions, sharing project updates and addressing any concerns the community may have had about the project.
The place managers were available for appointments at any time and were often in key locations along the light rail corridor, like the Civic Library, to talk to the community about the project. They also undertook many presentations to local community organisations like seniors groups and men sheds.

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